Service Level why not look here Management is one of the processes within the ITIL service design stage and is focused on ensuring that the agreed upon levels of service are met through monitoring, reporting, and identifying areas for improvement. It also assists in ensuring that services are scalable and that any changes to infrastructure are done in line with the requirements. This eliminates any potential issues that may arise with a rapid increase of capacity or performance.
To achieve this, you need to implement a well-established process that sets realistic targets and ensures that they are continuously assessed for their efficacy. Teams need to work together and cooperate to make sure that SLAs are established with the right flexibilities to allow for changes while still meeting the promises made to customers.
Be aware that visitors may not be aware of a change until it is greater than what they expected. If you promise that your pages will load in 0.1 milliseconds but they don’t see a difference when they return, you’ve wasted both their time and energy.
SLM is a complicated discipline that requires teams to work in tandem. OTRS provides the infrastructure, tools, and configuration options that are required to support your service level management processes. Contact us to find out how our software can help improve your ITIL process.